Terms and conditions

These terms apply to ABC Office services ordered on SwissMarriage.ch: file check, marriage packages, family reunification, registration of a foreign marriage, certificate of capacity to marry, ordering documents, apostilles, translations and interpreting.

ABC Office prepares and submits files and provides the client with administrative support. Decisions rest solely with the Swiss and foreign authorities. ABC Office is not a law firm, does not provide legal representation and does not guarantee the outcome of any procedure. In the event of a refusal or appeal, the client is referred to a partner lawyer, whose fees are not included.

The prices shown are fees in Swiss francs. Official fees, documents, apostilles, legalisations, verifications by embassies and postage are borne by the client, either paid directly or advanced by ABC Office and passed on at cost. The amount paid for the file check is deducted from a package ordered within 6 months.

Services ordered online are payable when ordering, by card or TWINT via Stripe. Advanced costs are invoiced separately and payable within 30 days.

The file check report is delivered within 48 working hours of receiving all the requested information. The timelines of Swiss and foreign authorities are outside ABC Office’s control.

The client may cancel an order as long as work has not started: the amount paid is then refunded. Once work has started, services performed and costs incurred remain payable. The file check is no longer refundable once the report has been delivered.

The client provides complete and accurate information. ABC Office is not responsible for the consequences of false or incomplete information.

Swiss law applies. The place of jurisdiction is ABC Office’s registered office, subject to mandatory places of jurisdiction in favour of consumers.